Frequently Asked Questions

Creator Clash is a physical, one-versus-one collectable card game that brings online creators and original characters together within the Creator Clash multiverse. Players can build their collections through products such as booster packs and pre-built decks, with each set introducing new cards, artwork, strategies and lore.

Players build a deck and take turns playing cards, using effects and making tactical combat decisions. Each card clearly displays its relevant values and abilities. Creator Clash follows a simple principle: what the card says is what it does, so any effect that changes the normal rules is explained directly on the card.

The latest rulebook and how-to-play guidance can be found in the Rules section of our website. We recommend checking the online version before playing, as it will contain the most recent clarifications and updates.

We currently deliver within the United Kingdom only. Orders will normally arrive within two to four working days after dispatch, although pre-orders, busy periods and circumstances outside our control may take longer. Tracking information will be provided when your order is dispatched.

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that changes will be possible once processing or dispatch has begun. If your order has already been dispatched, you may need to return it in accordance with our Refund Policy. For change-of-mind returns, we can arrange a DPD collection and deduct the collection cost from your refund.

Contact our support team as soon as possible and include your order number, photographs of the damaged item and photographs of the packaging. Please keep the product and its packaging until we have reviewed the issue. Where appropriate, we will arrange a replacement, refund or DPD collection at no cost to you.

Creator Clash does not currently follow a fixed public release schedule. New sets are announced once their cards, artwork and products are ready. Upcoming and newly released sets will be shown on our Sets page and announced through our official channels.

Visit the Card Database and select a set using the available filters. You can also open the Sets page, choose a set and select “Learn More” to explore its cards and related information.

Not necessarily. A set being available to purchase does not automatically make it legal for every event. The event listing or current organised-play rules will state which sets are permitted and when newly released cards become eligible.

Check that you are using the correct email address and password, and make sure there are no accidental spaces or typing errors. You can also try refreshing the page, clearing your browser cache or using a private browsing window. If you still cannot access your account, contact support and never include your password in your message.

Log in and open your account area to update the details available there. If you need to change information that cannot be edited directly, contact support from the email address associated with your account.

Yes. Contact our privacy or support team from the email address associated with your account and request account deletion. We may need to verify your identity first. Information that is no longer required will be deleted or anonymised, although some records may need to be retained for legal, tax, fraud-prevention or transaction-record purposes.

Creators interested in working with Creator Clash can contact us through our Contact page. Please include links to your channels, information about your content and community, and why you would like to be involved. Every potential collaboration is reviewed individually, and submitting an enquiry does not guarantee inclusion in a set.

Creators can provide feedback during the agreed review stages, including comments on character linework or likeness. Final decisions regarding art direction, colour, lighting, layout, card name, class, abilities, balance and rules text remain with Creator Clash so that every card remains consistent with the game and its wider visual identity.

Yes. You can suggest a creator through our Contact page. Please include the creator’s name, links to their official channels and a short explanation of why you think they would suit Creator Clash. Suggestions are welcomed, but we cannot guarantee that a suggested creator will be contacted or featured.

Try refreshing the page, clearing your browser cache and cookies, or opening the website in a private browsing window. You should also ensure your browser is up to date and temporarily disable any extensions that may interfere with the page. If the problem continues, try another device or connection before contacting support.

Please report bugs through our Contact or Support page. Include the affected page, what you were trying to do, what happened, what you expected to happen, and the steps needed to reproduce the problem. Screenshots, your browser and device details, and the approximate time of the issue are helpful, but please do not include passwords, payment details or other sensitive information.

Please report security concerns privately using the contact details provided in our Privacy Policy or through our Contact page. Include a clear description of the issue and the minimum steps necessary to reproduce it. Do not publicly disclose the vulnerability, access or alter another person’s information, or continue testing beyond what is reasonably necessary to demonstrate the concern.